Take a look what I bought today:
Isn’t she beautiful? She’s a brand spanky new Electra Amsterdam Original bicycle in purple, and on suggestion of a friend, I’m naming her Iris.
I’ve wanted one for awhile, ever since my boss introduced me to Electra bicycles (she has a Townie) and I fell in love with the old fashioned European style.
I did some research and found there are only two bike shops in Brisbane that stock Electra bicycles. On talking to friends I decided to give New Farm Bikes a call to ask about prices.
Right away I was really impressed by how thorough Tina, whom I spoke to on that first phone call, was with making sure that the Amsterdam was the right bicycle for me. She asked lots of questions about how I would be using the bike, where I’d be storing it and what kind of accessories I might need. I really liked the phone service and knew that the Amsterdam really was the bike for me, so I asked to have them put it aside for me to come and pick up on Sunday.
I was there as soon as they opened this morning, and was greeted by a very nice man, sadly whose name I didn’t get. The purple Amsterdam I asked for was already in the shop near the counter waiting for me.
Again, I was so impressed by the thoroughness of the service by New Farm Bikes. I was asked again about how I planned to use the bike, the type of cycling I wanted to do, where I would be storing it, and shown all of the accessories with lots of advice on which would be most suitable for me (and they weren’t always the most expensive in the range either). A huge focus was paid on what the bike would look like with the accessories, after all they are a pretty, pretty bike.
When I’d decided on what I needed, it was suggested that if I’d like to go and have a coffee and a look around the shops, the guys would fit all the accessories and get everything ready, then when I came back they would fit the bike and helmet to me. So off we went for some brunch.
True to their word, the bike was ready for me when I got back an hour later, and they fitted the seat, handlebars and helmet for me. Now I’m a fat woman, so to be honest I was expecting a little, well, awkwardness during this, but I can’t tell you how professional and accepting both the gentleman I first spoke to and the young guy working with him were. Never once did they make awkward comment about my weight, and they were both friendly and polite. It was a refreshing change for this fatty, because I’m used to a level of prejudice from most retail people!
Ten minutes later I was all kitted up, the adaptor bar for the bike rack on my friend’s car fitted and signed sealed and delivered, with lots of documentation and a request to come back for a free service in 4 to 6 weeks. And here I am with my beautiful new bike in front of New Farm Bikes:
If you’re in the market for a new bicycle, particularly if you want something extra special like the Electra range, I can’t recommend New Farm Bikes enough. Especially if you’re a fat person like me, because we all know how good customer service for we fatties is a rare thing!
New Farm Bikes
77 Merthyr Road
New Farm
Ph: 07 3254 0544
http://www.newfarmbikes.com.au/
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